Ben Dlugiewicz
Product Manager @ Capacity
Ben is a Product Manager at Capacity, an omnichannel support automation platform that helps teams navigate rising support costs and increasing ticket volumes with practical and generative AI.
Blending over 10 years of experience at high-growth tech companies, including YouCanBookMe and Leadpages, Ben uncovers key areas where AI and Automation can transform support operations.
He thrives on building strategic systems for intelligent virtual agents, employee enablement, and process automation, enabling teams at nearly 20,000 companies to do their best work every day.
Contributions
How product managers use clarity to move faster
Experienced PMs share how they balance speed with clarity by using judgment, low-fidelity wireframes, and well-timed pauses to avoid rework.
Nov 26, 2025