Determining Balsamiq for Atlassian usage can be tricky in Atlassian products. Unfortunately, there isn’t a built-in tool to help admins evaluate the usage of apps in Atlassian products, and asking a vendor to build a system to measure usage is a privacy minefield - we’d prefer to collect as little user data as possible.
However, there are ways to gauge if our app is being used (depending on which Atlassian Product you are on). Here is how to do that.
Searching for Balsamiq project files
One of the reasons it’s tricky to gauge Balsamiq usage is that all your project data is stored on your instance in the form of .bmpr files. The upside to that is that we can search for .bmpr files on your instance and see if folks are using the app. Again, this won’t tell you how much the app is being used, only that it is being used.
Confluence
In Confluence, head up to the search bar and click on it. This will expand the search bar and allow you to select Advanced Search.
Once you’re in the Advanced Search screen, select Attachments from the Type dropdown. Then you can search for .bmpr, which is our project file extension. This will display all the Balsamiq Project Files on your Confluence Instance.
Jira
This is a bit more complicated because Jira doesn’t give you a way to search for files within your Jira issues, so we’ll need to install a 3rd party extension before we can do that.
There are several apps in the Atlassian Marketplace that have more robust search options (here is an example). With any of these apps, you should be able to search your issues for all .bmpr files, which will tell you how many Balsamiq Projects are on your Jira instance.
Using Confluence’s built-in Migration Assistant
If you’re on Confluence Server or Data Center, there is another way to assess usage. It will give you the same information as searching but in a much more concise (and easily-parsed) fashion.
If you open Confluence’s General Configuration panel and scroll all the way to the bottom, you’ll see the Migration Assistant option. Select that, and then select Assess Your Apps. This will give you a list of all the apps installed on your instance.
Finding Balsamiq on that list will show you how many editors you have and how many projects they have created.
Note: In Confluence Server and Data Center you can also contact the members of the Balsamiq Editor User Group and ask how often they use the app.
Hopefully, this document was helpful to you. Of course, if you have any questions about this or anything else, please don’t hesitate to reach out. We will help you as best we can!